Question 1

Do you accept returns or exchanges?

Accepted Answer

Unfortunately, we do not accept returns or exchanges. All items are handmade or made-to-order, which means each product is custom-crafted with care. Please double-check your order details before finalizing your purchase.

Question 2

How long does processing and shipping take?

Accepted Answer

Processing time typically takes 3-5 business days, depending on the item. Once shipped, delivery times vary based on your location and selected shipping method.

Question 3

Do you offer custom designs or personalization?

Accepted Answer

At this time, we do not offer custom designs. All items are sold as seen on the website to streamline our production process and keep our focus on general fundraising for Project PUAK initiatives.

Question 4

What if my package is lost or damaged in transit?

Accepted Answer

We are not liable for lost or damaged packages once they’re with the carrier. We recommend filing a claim with the postal service, and we can assist with any info they might need.

Question 5

Can I make changes to my order after it’s placed?

Accepted Answer

We begin processing orders quickly, so we cannot guarantee any changes after an order is submitted. Please double-check all details before placing your order.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major debit/credit cards, and other secure payment options listed at checkout.

Question 7

Can I pick up my order in person?

Accepted Answer

At this time, we do not offer local pickup. All orders are processed and shipped directly.

Question 8

How can I contact you with additional questions?

Accepted Answer

You can reach us anytime via our Contact Us page or email us directly at pickupakane@gmail.com. We typically respond within 24–72 hours.

FAQ